Home / Support and maintenance
Active technical support
and maintenance,
keeping your system
stable and growing
Delivery is not the end of a project, it is the start of a long-term partnership. We take responsibility for your infrastructure's stability, your code's security and continuous updates, so you can focus on growing your business without worrying about technical errors, server downtime or unexpected bugs.
The LogaTech support team's commitments and routine work
Continuous stability and uptime monitoring (24/7): real-time checks on server health, resource usage and uninterrupted user access to the system.
Regular automated backups: scheduled backups of the database and uploaded files to storage off the server.
Security updates and vulnerability fixes: fast application of critical security patches, package updates and protection against cyberattacks.
Troubleshooting and urgent bug fixing: tracing and quickly resolving software errors reported by users or by log alerting systems.
Speed and performance tuning: reviewing database queries and caching, and preventing gradual slowdown as your data grows.
Advice and guidance on future development: supporting your team in technical decisions, resource estimates and preparing the system for new modules.
Systems covered by maintenance
Corporate and online store websites
Keeping them fast, updating themes and plugins, keeping payment gateway connections reliable, and blocking DDoS attacks and malware.
Web apps (PWA) and mobile apps
Staying in step with new Android and iOS versions, managing web services (APIs) and monitoring client-side crash reports.
Enterprise systems and full portals
Maintaining databases with tens of thousands of records, and watching the health of automation workflows, message queues, and finance and CRM processes.
Is your system having a technical problem or slowing down?
The LogaTech technical team is ready to review and troubleshoot the performance and standard maintenance processes of projects we developed.
Frequently asked questions about support and maintenance
Does maintenance for projects built by LogaTech cost extra?
The initial project agreement clearly includes the commitment to maintenance, server stability monitoring and fixing technical bugs. Our aim is that after delivery, clients never worry about the project being abandoned or about draining negotiations over costs.
Do you also support projects built by other teams or companies?
Yes, but only after a technical assessment and code audit that reviews the architecture, frameworks and technical debt. If the platform is confirmed to meet standards, we sign a support agreement and gradually rewrite modules.
What is the response time (SLA) for incidents and errors?
Incidents are prioritized by severity. Critical errors that block users from the system or from placing orders get immediate priority and are investigated and contained within a few hours; non-urgent improvement requests are handled in regular weekly cycles.
How are tickets and problem reports submitted?
You can reach the project's technical lead through the dedicated ticketing panel, the support email or direct lines of contact. All change history and log status are recorded in a documented structure.
What is the difference between "technical support" and "new feature development"?
Support covers keeping the current system healthy, bug fixing, backups and security updates. If you need to change business logic or add large new features and modules, that is done as additional development phases with a defined time estimate.
Complementary development and infrastructure services
Software design and development
Custom programming of websites, apps and integrated systems, from idea to deployment.
How LogaTech works
Learn about our way of working, from the first discovery meeting to delivery and continuous deployment.
Cloud infrastructure and reliable hosting
Dedicated servers and fast cloud hosting in reliable data centers.
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