Home
Back to docs
Email Templates

How do I go back to the original wording of an email?

Delete your saved version so the shipped wording is used again.

You will have removed your own version of an email, so the shipped one is used again.

Before you start

You need the Manage permission. Reset is per template and per language.

Steps

  1. Open Email Templates and find the template.
  2. Choose the language tab you changed.
  3. Press Reset to default. The button appears only when you have a saved version in that language.

What you will see

Your saved version is deleted and the editor shows the shipped wording. The next email sent uses it.

If something goes wrong

  • There is no undo; copy your text elsewhere first if you may want it back.
  • Resetting one language leaves the others alone.
  • For a language that never had shipped wording (Arabic, French, Spanish, German), resetting leaves nothing, and emails fall back to English.

Last updated: