How do I find a ticket?

You will have narrowed the queue to what you need.

Before you start

You need the view permission.

Steps

1. Open Support.
2. Click a status tile, or fill the filter box (ticket number, subject, customer name, email, phone, priority, status, assignee, dates).
3. Press Search; Clear Filters resets.

What you will see

"N tickets found" and a 10-row page. The address holds your filters.

If something goes wrong

• If you lack the all-tickets permission you see only tickets assigned to you; an unassigned ticket is invisible to you.
• Reopened tickets are In progress, not Open.
• Tiles ignore your other filters.