How do I mark an appointment completed or no-show?

You will have recorded the outcome of an appointment.

Before you start

You need permission to manage appointments. Nothing marks attendance automatically; an appointment that has finished only gets a Needs review badge.

Steps

1. Open Booking → Appointments. To find them, tick Needs review only.
2. Open the appointment.
3. Choose More actions → Mark completed or No-show.

What you will see

The status changes at once, with a toast, and the Completed or No Show time appears on the status card. Completed emails the customer a thank-you. No-show emails them only if that event has "Email the customer when marked as a no-show" switched on (off by default).

If something goes wrong

• There is no confirmation and no undo: neither status can be reverted from the screen.
• It is offered only for Draft, Waiting for Payment and Confirmed appointments.
• No text message is sent for either status.
• The Status filter has no Completed or No Show choice, so find them by date or name.