How do I confirm a bank-transfer order?

You will have settled an order the customer paid by bank transfer.

Before you start

You need permission to manage orders. Bank transfer must be switched on under Site Settings → Payments.

Steps

1. Open Store → Orders and click the Pending tile; bank-transfer rows carry a Direct Payment badge.
2. Open the order and read the Direct Payment review card: the tracking code and the receipt.
3. Check the money in your bank account.
4. Press Confirm Payment.

What you will see

The order becomes Processing with a payment date (the toast says "marked paid"). Stock is reduced, downloads and memberships are issued, the paid invoice is created, and the customer is emailed the invoice PDF.

If something goes wrong

• The customer gets no confirmation email or text from this step.
• Until you confirm, the order holds no stock and gives no access, and it is never cancelled automatically.
• If it is not Pending any more, nothing happens and no error is shown.
• For a wrong or missing payment, set the order to Cancelled instead.