Moderation
The page defaults to Pending; filter by Approved, Spam, Trash or All. Actions: Approve, Mark spam, Reply and Delete (permanent). There is no button that moves a review to Trash, so that filter stays empty.
Only approved reviews show on the product page and count towards the average. A reply is one plain-text answer (up to 2,000 characters), shown under the store's name once the review is approved. The reviewer is not told: their email is not stored.
Who can review
Anyone, with no sign-in, on a published product: a 1 to 5 rating, name and email, an optional title, and the review text. Protections: a hidden trap field, a limit of five submissions per address per hour, and a proof-of-work check.
- One review per email per product ("You have already reviewed this product.").
- Any link or web address is rejected with "Reviews cannot contain links or web addresses. Please remove it and try again." (An email address counts.)
- A word from the blocklist files the review as spam, while the sender is told it is pending. The blocklist has no editor in the admin.
- Everything else is pending.
Verified purchase
The badge shows when an order with the reviewer's email (compared case-insensitively) is Processing or Completed and contains that product.
Notifications
No admin or customer email or text is sent for new reviews, approvals or replies. Check the Pending filter regularly.