How do I turn the AI chat assistant on or off?

You will have switched who answers new chat messages.

Before you start

You need the assistant-mode permission. Live chat must be enabled in the site settings and AI credits available.

Steps

1. Open Inbox → Live Chat and a chat thread.
2. Flip the AI assistant switch.

What you will see

The switch changes at once for the whole site; there is no confirmation or toast.

If something goes wrong

• "On, but live chat is off": enable live chat in the site settings.
• A refusal for lack of permission shows nothing.
• Answers are grounded on the knowledge base and cite sources; staff can still reply.