How do I choose which contact details a booking needs?

You will have set what every booking must include besides the name.

Before you start

You need permission to manage booking settings and a plan that includes appointments.

Steps

1. Open Booking → Settings.
2. Under Customer contact details, choose Email required, Mobile required, Both required or Either one.
3. Press Save.

What you will see

The rule applies at once to the public booking form, appointments you add, and automations. The booking form shows asterisks to match.

If something goes wrong

• If you choose Mobile required or Either one while booking texts are not set up, the page warns that mobile-only customers will not be notified. Turn on SMS booking notifications and set up a free-text line, or choose Email required.
• Customers with only a mobile number get no email.
• Old appointments stay valid, but editing an appointment's email or mobile is checked against the current rule.
• An automation that lacks a required detail skips the booking without telling you.