A personal inbox for the messages that reach the site.
Where to find it
There is no sidebar entry. Use the envelope button in the top bar: it shows the unread count and the eight latest conversations, with Open Inbox at the bottom. Notification bell links open it too.
What flows in
- Email: from the mailboxes you add (the site checks them every minute) or through the inbound email webhook.
- SMS: through the inbound webhook. WhatsApp, Messenger, Instagram: through the Social plugin's connected Meta account.
- Live chat: from the chat widget on the site, answered by staff or by the AI assistant.
- Forms, Bookings, Support: a conversation appears for each form submission, booking and ticket; CRM leads join too.
What you can do
Read, mark read, and reply or leave an internal note. That is all the screen offers: no search, no status, no assignment, no labels, no canned replies, no delete, no attachments shown. Resolving happens only implicitly (a new message reopens a resolved conversation).
Replies can fail silently
A reply is saved and shown as sent even if delivery failed: an SMS the provider cannot send, a WhatsApp or Messenger refusal, or an email with no address. The thread does not show the failure. Replies to support conversations are real ticket comments and do fail visibly.
Notifications
A bell alert is raised only for live chat and CRM leads. Everything else only raises the unread badge, which refreshes every 30 seconds.
Privacy and retention
Anonymous chats nobody escalated can be deleted after 90 days, but only if an outside scheduler calls the retention address; nothing else is ever deleted. A chat visitor can delete their own conversation.