Support → Ticketing (page title "Support Queue") lists tickets, newest created first, 10 a page, refreshing every 30 seconds.
Stat tiles
Total, Open, In progress, Waiting on customer, Done and Closed. Click a tile to filter by that status. The counts follow your visible scope and the Active/Trash view, but ignore the other filters.
Filters
Ticket No., Subject, Customer Name, Email, Contact No. (all "contains", case-insensitive), Priority, Status, Assignee, and a created From/To date. Restricted agents always see only their own assignee. Filters and page live in the address, so you can bookmark them.
Columns and actions
Ticket No., Subject, Customer, Contact No., Status, Priority, Assignee, Created, Last Update. Click a row or View to open it. With the delete permission there is also a trash action, and Active | Trash tabs; in Trash each row has Restore and Delete permanently.
Add Ticket
The button shows to everyone with write access, even when the plan blocks it (the refusal arrives after you submit). See the how-to.
Messages you may see
"Could not load tickets. This does not mean there are no tickets." means the queue could not be reached. "No tickets match these filters" has a Clear Filters button.